Making Calls

Making Calls


  1. Dial the number or extension using the on-screen keypad.
  2. Click on the “Call” button to make your call.
  3. If you are in Desk Phone mode, the number will be dialled on your Desk Phone. If you are in Softphone mode, your call will be made via your headset or your computer speakers and microphone.

Making Calls from the Phonebook

Click on the “Contacts icon at the bottom row of icons to access the phonebook. You will see the phonebook entries along with their respective icons indicating the type of each contact. There are four types of contacts in the 3CX Phonebook (contact list):

  • Company Contacts: Windows: , iPhone:, Android:
  • Personal Contacts: Windows: , iPhone: , Android:
  • Extensions: Windows: , iPhone:, Android:
  • Mobile Phone Contacts: Android: , iPhone:


To make a call to any one of these contacts:

  1. Double click, right click or tap on the contact that you want to make a call to.
  2. On the contact info screen select Call.


Making Calls Using Copy and Paste (3CXPhone for Windows)

You can also make a call using copy and paste:

  1. Select the number you want to dial.
  2. Press CTRL+C on your keyboard or right click and copy using the mouse.
  3. Open 3CXPhone for Windows.
  4. Click on the 3CXPhone dial screen.
  5. Press CTRL+V to paste the number.
  6. Click on the “Call button to make your call.


Making Calls from Call History (Recents)

  1. Click on the “Call History icon on the bottom row of icons.
  2. Find the call entry that you want to call back.
  3. Double click or tap on the contact to call back or press “>” to access Contact Details.