Customizing your Voicemail Greetings

Customising your Voicemail Greetings (3CXPhone for Windows and Android Only)

 

 

3CXPhone allows you to personalize your voicemail Greetings for all your statuses. By default 3CXPhone will use the message set by the system. If you want to use your own voice mail messages follow these steps:

  1. From the Dial Screen, click or tap on the “Voicemails” icon .
  2. Click on the folder icon  to go to the “Set Voicemail Greetings” tab.

Recording a personalised greeting

  1. In the “Set Voicemail Greetings” tab, click the “Record” icon .
  2. You will be then prompted to enter a filename for the voicemail greeting message. Click “Ok” after entering the filename.
  3. You will receive a call from Caller ID “RecordFile”.
  4. Answer the call and follow the in-call instructions. You will be prompted to press “#” to end the recording and press “0” to save the recording. While in-call click the Keypad button  to bring up the keypad.
  5. When the call ends you will be returned to the main 3CXPhone for Windows screen. Click the “Voicemails” icon  to return to the “Set Voicemail Greetings” tab.
  6. The recorded message will be available for all statuses. Select the status that you wish to set the recorded message for by clicking on the field next to the status.
  7. Click the “Voicemails” icon  to save your changes and return to the Voicemail list. To record another custom greeting follow the same procedure.

Setting a pre-recorded message as your Voice Mail greeting (3CXPhone for Windows Only)

To browse and set a pre-recorded greeting follow the procedure below:

  1. While on the “Set Voicemail Greetings” tab press the folder icon .
  2. A dialog will appear where you can browse to select the .WAV file that you wish to use.
  3. Navigate to the file, select it, and press “Open”.
  4. The file will now be selected for that status.
  5. Once a file is selected for one status it will be available for all statuses. Select the status that you wish to set the recorded message for, by clicking on the field next to the status.
  6. Click the “Voicemail” icon  to save your changes and return to the Voicemail list.

 

Note: If any statuses are left to the “Play Default” option, and the “Default” field has been set to a custom message, then that greeting will be used whether that is the system default greeting or a personalised message. If in the “Default” field a custom greeting is set and any of the other statuses are set to another custom greeting then those will overwrite the “Default”.